Sipp Technology Managed Services
"Its like having your own IT department without the cost!"
Are you too busy with day to day IT support issues to focus on growing your business? Do you have enough time and resources to properly monitor and maintain your systems to prevent downtime? Let Sipp Technology Managed Services handle your IT support needs so you can focus on running your business.
Sipp Technology acts as a partner with your business, and through our managed services plan we become your small business IT department. We proactively monitor and manage your computers, servers, and network systems. We provide help desk support, and respond on demand to your technology needs twenty-four hours a day, seven days a week. All of this is included under a set monthly fee with no contracts.
Its like having
your own IT department without the cost!
Workstation Managed Service Plans
Prices Monthly Per
Workstation
Basic: $19.00
Enhanced: $29.00
Premium: $39.00
Server Managed Service Plans
Prices Monthly Per Server
Basic: $119.00
Enhanced: $179.00
Premium: $219.00
Add $199 to any of the above monthly prices for each of the following:
| Microsoft Exchange Maintenance & Administration | Add $199 |
| Critical Application Maintenance & Administration | Add $199 |
Network Managed Service Plan
Prices Monthly Per
Customer
Standard: $179.00
| Standard | |
| Network Monitoring / Alerts |
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| Router |
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| Firewall Management |
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| VPN |
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| LAN |
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| WAN |
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Microsoft Active Directory Administration –To properly secure your network, we will assist you in adding and maintaining your users and their access to your network. Your users can contact us directly to request passwords in the event that they forget. Back
Advanced Application Support - Every network is different, some require special attention to the software used on each workstation. This service goes beyond supporting standard Microsoft applications and allows us to support the advanced applications some businesses have. Prior to engaging in a service plan, our staff will determine whether your software is advanced or standard. This service addresses operational issues not functionality or enhancements. Back
Advanced Data Backup - Every day, millions of changes are made to the
data on your computer. Every day, millions of people experience failure of a
component or invasion by viruses or spyware that corrupts or destroys the
data stored on your computer. Our backup solution provides the first
completely automated autonomous remotely monitored backup system that can
save an entire image or specific folders and then replicate that information
to either an on-site or off-site location all without user intervention.
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* For Automated Advanced Data Backup, the purchase of additional hardware may be necessary to take full advantage of the program. Off-site storage available at additional charge.
Antivirus Protection - Antivirus software is one of the most important applications on your PC. This Internet security software provides world class, enterprise level anti-virus, anti-spyware and root-kit protection for servers, workstations and mobile computers. Back
Anti-Spyware Protection - Second only to Antivirus software, Anti-spyware software provides a necessary line of defense against unwanted software that has the power to expose valuable data and destroy the productivity of your users. As part of the Antivirus protection, this service further protects your network from these threats and gives you the peace of mind knowing that your data is safe. Back
Automated Maintenance Processes - Many repetitive tasks that should be completed on a regularly basis to keep your system running smoothly are often not performed because of the time and attention that they take. This service can automate specific and general tasks that can keep your systems up and running and your users more productive. Back
Backup Monitoring - Arguably the most important component of your server: it's backups. We will monitor your backup processes, notify you if your backup fails and work with you to develop a recovery plan. If you do not have a backup plan we can help you to develop one. Back
Critical Application Maintenance & Administration - This optional service is provided in addition to a Enhanced or Premium plan. If a problem cannot be resolved remotely, a technician will be dispatched according to the urgency of the problem. On-site support will be offered only after remote services have been unsuccessful. Back
Emergency/Off Business hours Support – When dealing with computers, we all know that problems do not always occur between nine and five. If your server/workstation has a problem that could be defined as a Priority 1 issue and you have subscribed to our Premium service plan for that device, we will respond either remotely or on-site as quickly as possible at no additional charge. Back
Integrated Reporting - Reports can include network statistics, inventory, and more. Back
Inventory of Hardware and Software - It is often very helpful to truly know what hardware and software is installed and running on your computers. This inventory information will aid technicians in resolving problems and upgrading systems. In addition, when it is time to upgrade software, it is an easy task to determine which of your systems is compatible and which may need upgrading. Back
Microsoft Exchange Maintenance & Administration - This optional service is provided in addition to a Enhanced or Premium plan. If a problem cannot be resolved remotely, a technician will be dispatched according to the urgency of the problem. On-site support will be offered only after remote services have been unsuccessful. Back
Microsoft Patch Management - With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. With this service, we will monitor and maintain the patches and provide you with reporting as required to make sure you are up to date. Back
Minor Hardware Upgrades/Repairs - Are your computers running slow with a new application? Have you had a hard drive crash in your workstation? This service allows us to make minor upgrades to your workstations like install more RAM. Or, it allows us to replace failed components like a bad hard drive or power supply at no additional charge. Your computer must be in working condition before starting this service and only applies to customers that have been signed up for managed services for over 60 days. Back
On Site Support - This optional service is included with the premium plans. If a problem cannot be resolved remotely, a technician will be dispatched according to the urgency of the problem. On-site support will be offered only after remote services have been unsuccessful. Non-premium customers will be billed for the normal hourly on-site rate of $75.00. Back
Primary Help Desk / Trouble Ticketing - All service plans include help desk services on basic software, hardware and connectivity problems. In addition to this, users can send a request electronically via the support tool at any time. A service engineer will respond and either resolve the issue or instruct the user as to what to do during normal business hours. Back
Priority Response – Exclusively available as part of the Premium service plan. Priority response means that your priority requests will be handled before all other plans. Back
Secondary Email / Voicemail Support - In the event that a subscriber has a request and the primary help ticketing system is unavailable, the subscriber may call or email a service engineer and request assistance. Users should be aware that this method is not as reliable as the help ticketing system and users should follow up with their service representative in the event that they feel a message has been missed. Back
Secure Remote Support - Our support tools include an integrated remote control system that allows your service engineer to troubleshoot and repair most issues regardless of where the computer is, keeping your employees as productive as possible. Remote access means that problems are resolved faster without the cost and wait of on-site visits. Not all problems can be resolved remotely, but on-site visits are often shorter because of the knowledge and history collected by the Remote Support tool. Remote access is encrypted by a 256-bit cipher. Back
Software License Assistance - At Sipp Technology, it is our policy to install and support only software that is properly licensed. It is imperative that accurate data be available as to what is installed and running on your systems to allow for proper license management. We will provide you with this data and help remediate any licensing issues. Back
Spam/Virus/Email Filtering - Tired of constant spam flooding your inbox? Afraid that your network may become infected by an email bound virus? This service protects against both via a hosted anti-spam/antivirus solution which filters out email that you don't want, while allowing the ones you do, before they reach your mail server. It also acts as a fail safe email cache in case your mail server ever goes down. One mailbox included per workstation, additional mailboxes available for $1.25 per month per mailbox. Minimum of 5 mailboxes. Back
Windows Error Monitoring / Alerts - Long before you start to notice things going wrong with your system, there may be warnings reported in your system log files. We can detect these warnings before they pose a threat to your system and take the necessary steps to alleviate the problem. Back
Network Monitoring / Alerts -
Do you know what is happening on your internal
network? What programs are taking up your bandwidth? Which users
are using the
Internet and for what purpose? Which critical computers are on-line?
These and
other answers can be obtained by examining the network information made
available by this support tool.
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Router - We will work with your internet provider to manage your Router typically used to keep your internet connectivity up and running. We will work with your Internet provider to keep your router up and running and contact them when there is a problem. Back
Firewall Management - We will document and maintain your firewall while keeping the highest level of security and maintaining user productivity. Back
VPN - Many organizations today have people working from other locations including their homes and on the road. This can be accomplished using a Virtual Private Network or VPN. We will be there to answer the questions that arise regarding your VPN and document the programs, processes and procedures required to keep it running. In addition, we are available to help your user when the connection does not work. We will handle the issues remotely and on-site assistance for remote users may require additional charges. Back
LAN - We will manage you local area network environment and maintain your switches, hubs and wiring to make sure that the connectivity within your organization is running properly. We will document your LAN architecture and remain available should you require assistance in the event the there is a problem with the LAN. Back
WAN - WANs are used to connect LANs and other types of networks together, so that users and computers in one location can communicate with users and computers in other locations. If the WAN is not working, you'll primarily notice that your users will not be able to access the internet. VPNs, and outward facing servers like mail servers would also become unavailable. We will document your WAN architecture and remain available should you require assistance in the event the there is a problem with the WAN. Back